General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

Polzela.com Online Store | Version dated the 20th. 9. 2026

1. GENERAL PROVISIONS AND APPLICABILITY OF THE TERMS AND CONDITIONS

These General Terms and Conditions govern the use of the Polzela.com online store, as well as the rights and obligations of the seller and the buyer in connection with the purchase of goods through distance selling. The seller is registered in the Slovenian Business Register, which is maintained by AJPES.

A consumer is a natural person who acquires or uses goods for purposes outside the scope of their professional or business activities. When the buyer is not a consumer, the provisions of these terms and conditions regarding consumer rights apply only if required by mandatory law or if the seller and the buyer expressly agree otherwise.

The version of the General Terms and Conditions that is published and available to the customer at the time the order is placed applies to each individual purchase. Changes to the terms and conditions apply to future orders and do not affect contracts that have already been concluded.

2. ACCESS TO THE ONLINE STORE AND USER ACCOUNT

You can make a purchase as a guest or as a registered user, provided that the online store offers both options for a particular purchase method. Registered users are responsible for safeguarding their username and password and for any activities carried out through their account.

The seller may temporarily restrict access to the online store for maintenance, updates, or security reasons. Such a restriction does not affect the rights of customers under contracts that have already been concluded.

3. PROTECTION OF PERSONAL DATA

The seller processes personal data in accordance with applicable data protection regulations and the Privacy Policy published on the Polzela.com website. Payment card information is transmitted to the payment service provider via a secure connection and is not stored by the seller, unless expressly stated otherwise and there is an appropriate legal basis for doing so.

4. OFFER OF GOODS AND PRODUCT INFORMATION

The essential characteristics of the goods are listed next to each individual product. The photographs are intended to illustrate the product; due to screen settings, lighting, and production batches, the color shades may differ slightly from the actual product. This does not limit the seller’s liability for the conformity of the delivered goods with the description, sample, or agreed-upon characteristics.

If information regarding price, inventory, characteristics, or delivery time is obviously incorrect, the seller shall notify the buyer of this without undue delay. Before the contract is concluded, the seller may reject the order; if payment has already been made, the seller shall refund it without undue delay. After the contract is concluded, the seller may only exercise the rights to which they are entitled under applicable law.

5. ORDERING PROCESS AND CONCLUSION OF THE CONTRACT

The customer places an order by following these steps:

1. selects the product, color, size, quantity, and other available options, and adds the product to the shopping cart;
2. In the shopping cart, the customer reviews the selected products, quantities, and prices, and can change the quantity, remove a product, or enter a valid coupon code;
3. enters billing and shipping information and selects an available shipping and payment method;
4. Before submitting an order, the user reviews the entire order, including the products, quantities, individual prices, discounts, shipping costs, and total amount, and can correct any incorrectly entered information;
5. check the required confirmation box to indicate that you have read these General Terms and Conditions and agree to them;
6. An order that involves an obligation to pay is placed by clicking the “Buy Now” button or another button clearly labeled in the same way.

After placing an order, the buyer receives an order confirmation via email. If the first message is merely an automated acknowledgment of receipt, the contract is concluded when the seller confirms acceptance of the order to the buyer via email. As a rule, the seller confirms the order within two business days at the latest.

A confirmation of the concluded contract shall be provided to the buyer on a durable medium within a reasonable time after the conclusion of the contract and no later than upon delivery of the goods. It contains details of the order and the legally required pre-contractual information, the current version of the general terms and conditions, and information and a form for withdrawing from the contract.

The contract is concluded in the Slovenian language. The Seller retains records of the concluded contract. Registered customers can access their order details in their user account; any customer may request a copy by emailing online@polzela.com.

The seller may reject an order prior to confirmation due to unavailability, failed payment, an obvious error, or reasonable suspicion of fraud. The seller shall notify the buyer of the rejection and any refund without undue delay.

6. PRICES, DISCOUNTS, AND SPECIAL OFFERS

Prices in the Slovenian online store are listed in euros and include VAT, unless otherwise explicitly stated. Before placing an order, the customer is shown the price of the merchandise, any discounts, shipping costs, and the total amount due.

The prices and discounts displayed at the time of placing the order apply to the purchase. The promotional offer’s validity period is clearly stated. When a price reduction is announced, the previous price is indicated in accordance with ZVPot-1, generally as the lowest price the seller applied during a period of at least 30 days prior to the reduction. After the promotion expires, the regular price in effect at that time or the new legally established price applies.

Prices in the online store may differ from those in physical stores or other local versions of the online store, provided that individual offers are available to customers under non-discriminatory terms.

7. PAYMENT METHODS

The available payment methods are displayed before you place your order. Depending on the current offerings, they may include:

• cash on delivery, if available for the selected shipping method;
• payment by bank transfer to the seller’s business account;
• payment by Visa or Mastercard;
• Payment via Apple Pay, if supported on the device you’re using and by your selected payment service provider.

For each individual order, the payment methods and any associated fees shown during the checkout process apply. The goods remain the property of the seller until full payment of the purchase price has been received.

8. INVOICE

The seller issues an invoice to the buyer and sends it electronically to the email address provided at the time of the order, or delivers it by another legally permissible method. The invoice itemizes the price of the goods, discounts, taxes, and other costs associated with the purchase.

9. PACKAGING, DELIVERY, AND TRANSFER OF RISK

Delivery is handled by Pošta Slovenije or its contractual partners. The available delivery countries, delivery methods, and delivery prices are displayed before you place your order.

The estimated delivery time for in-stock items is 3 to 14 business days. For items not held in the seller’s own warehouse, the delivery time is up to 30 days, unless otherwise specified for the product. For personalized products, the delivery time is listed next to the product. Unless a specific delivery time has been agreed upon, the seller will deliver the goods without undue delay and no later than the statutory deadline.

If the seller fails to deliver the goods within the agreed time frame, the consumer has the rights set forth in ZVPot-1, including the right to set a reasonable additional time limit for the seller and to withdraw from the contract under the conditions provided by law.

The risk of loss or damage to the goods passes to the consumer when the consumer or a third party—other than the carrier and designated by the consumer—physically takes possession of the goods. If the consumer arranges for shipping with a carrier not offered by the seller, the risk passes upon delivery of the goods to that carrier.

10. THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT

In the case of a distance contract, the consumer has the right to cancel the contract within 14 days without giving a reason.

In the case of a sales contract, the 14-day period begins on the day when:

• the consumer or a third party other than the carrier, designated by the consumer, takes physical possession of the goods;
• a consumer or a specific third party takes actual possession of the last item of goods if multiple items were ordered in a single order and are delivered separately;
• the consumer or a specified third party takes actual possession of the final shipment or item, if the delivery consists of multiple shipments or items;
• A consumer or a specified third party acquires actual possession of the first item of goods in the case of regular deliveries over a specified period.

To exercise this right, the consumer must notify the seller, by means of an unambiguous statement, that they are withdrawing from the contract before the seller’s deadline expires. The notice may be sent to online@polzela.com or by mail to SIREKAR nogavice d.o.o., Cvetlična ulica 3, 3313 Polzela, Slovenia.

The consumer may use the sample form in Appendix 1 at the end of these terms and conditions, but use of the form is not mandatory. For the withdrawal to be timely, it is sufficient for the notice to be sent before the expiration of the 14-day period. The notice of withdrawal does not need to be sent from the email address used when placing the order, provided that it can be reliably determined to which contract it refers.

11. RETURN OF GOODS FOLLOWING CANCELLATION

If the consumer has already received the goods, they must send or deliver them without undue delay, and no later than 14 days from the date on which they notified the seller of the withdrawal, to the following address:

SIREKAR Socks, Ltd.
Cvetlična Street 3
3313 Polzela
Slovenia

The deadline is considered met if the consumer ships the goods before the 14-day period expires. The consumer is responsible for the direct costs of returning the goods, unless the return is due to a valid complaint regarding non-conformity of the goods or an error by the seller in fulfilling the order (for example, the wrong product was sent). In these cases, the seller covers the return costs. The seller does not accept shipments sent cash on delivery or with postage due.

It is recommended that you include the order number or other proof of purchase to expedite processing; however, the right to cancel is not contingent upon the submission of the original receipt or the use of the seller’s form.

The consumer is liable for any decrease in the value of the goods if such decrease results from handling that is not strictly necessary to ascertain the nature, characteristics, and functioning of the goods. The consumer may inspect and test the product in a manner that would normally be permitted in a physical store. The seller may not refuse a timely withdrawal or the refund of payments received on the grounds of use, damage, missing original packaging, or a decrease in value; however, the seller may, in accordance with the law, assert a claim for the decrease in the value of the goods.

12. REFUNDS FOLLOWING CANCELLATION

The seller shall, without undue delay and no later than 14 days after receiving notice of withdrawal, refund to the consumer all payments received, including the cost of the least expensive standard shipping method offered by the seller.

If the consumer has chosen a more expensive delivery method, they are not entitled to a refund of the additional costs beyond the price of the least expensive standard delivery. The seller shall issue the refund using the same payment method the consumer used for the original transaction, unless the consumer expressly agrees to a different method and incurs no additional costs as a result.

The seller may withhold the refund until the returned goods are received or until proof is received that the consumer has sent the goods back, whichever occurs first, unless the seller offers to pick up the goods themselves.

13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The consumer does not have the right to cancel in the cases specified in Article 135 of the ZVPot-1. With regard to Polzela.com’s offer, this applies in particular to:

• goods manufactured according to the consumer’s precise instructions and tailored to the consumer’s personal needs, such as a product with custom embroidery, engraving, printing, or other personalization;
• Sealed goods that are not suitable for return for health or hygiene reasons, if the consumer has broken the security seal after delivery.

The mere fact that the item is underwear, socks, tights, or swimwear does not, in and of itself, preclude the right of withdrawal. An exception applies only if the legal conditions are met. When an exception applies to a specific product, the consumer is clearly informed of this before placing the order.

14. MANDATORY WARRANTY OF CONFORMITY OF GOODS

The seller must deliver goods to the consumer that conform to the sales contract. The goods conform, in particular, when:

• conforms to the description, type, quantity, and quality, and possesses the agreed-upon characteristics;
• is suitable for a specific purpose that the consumer communicated to the seller before entering into the contract and to which the seller agreed;
• is supplied with the agreed-upon accessories and instructions;
• is suitable for the purposes for which goods of the same type are normally used;
• conforms to the sample or model made available to the consumer prior to the conclusion of the contract;
• It has the quality, quantity, durability, safety, and other characteristics that are typical of goods of the same kind and that a consumer can reasonably expect, given the nature of the goods and any public statements made in advertising or labeling.

The seller is liable for any lack of conformity that existed at the time of delivery and becomes apparent within two years of the delivery of the goods. If a lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery, unless the seller proves otherwise or unless such a presumption is incompatible with the nature of the goods or the lack of conformity.

15. REPORTING NONCONFORMITIES

A consumer may exercise their rights arising from nonconformity if they notify the seller of the nonconformity within two months of the date on which they discovered it. In the notification, they should describe the nonconformity in detail and allow the seller to inspect the goods.

The customer may send the notification to online@polzela.com, by mail to the seller’s address, or submit it in person at the store where the goods were purchased. To expedite processing, please include the order number and, if possible, attach photographs; however, the original receipt is not the only acceptable proof of purchase.

If the existence of a defect is disputed, the seller shall notify the consumer in writing within eight days of receiving the warranty claim.

16. CONSUMER CLAIMS IN THE EVENT OF NONCONFORMITY

The consumer may first request that the goods be brought into conformity free of charge and choose between repair and replacement with new, defect-free goods, unless the chosen option is impossible or would impose disproportionate costs on the seller compared to the other option.

The seller shall bring the product into conformity within a reasonable period of time, not exceeding 30 days from the moment the consumer notifies the seller of the nonconformity, without causing significant inconvenience to the consumer. Under the conditions provided by law, this period may be extended by up to 15 days; the seller shall inform the consumer of the reasons for and the duration of the extension before the original deadline expires.

Bringing the goods into compliance is free of charge for the consumer. The seller covers the necessary costs, particularly shipping, transportation, labor, and materials. The consumer makes the goods available to the seller; in the event of a replacement, the seller picks up the nonconforming goods at their own expense.

A consumer may request a proportional reduction in the purchase price or withdraw from the sales contract and request a refund of the amount paid if:

• the seller of the goods did not repair or replace them in accordance with the law, or lawfully rejected the request to bring the goods into compliance;
• A lack of conformity exists even though the seller has attempted to bring the goods into conformity;
• is the nonconformity so serious that it justifies an immediate reduction in the purchase price or rescission of the contract;
• the seller has stated, or it is evident from the circumstances, that the seller will not bring the goods into compliance within a reasonable time or without significant inconvenience to the consumer.

A consumer may withdraw from the contract and request a refund of the amount paid even if the nonconformity becomes apparent within less than 30 days of delivery. Withdrawal is not possible if the nonconformity is merely minor; the burden of proof regarding its minor nature rests with the seller.

In the event of a withdrawal due to nonconformity, the consumer returns the goods at the seller’s expense. The seller refunds the amount paid no later than eight days after receiving the goods or proof that the goods have been returned. In the case of a proportional reduction of the purchase price, the seller shall refund the corresponding portion of the purchase price within eight days of receiving the request. Rights arising from nonconformity expire two years from the date on which the consumer notified the seller of the nonconformity.

17. WARRANTY

If a mandatory warranty applies to a particular item or if a commercial warranty is offered, the terms, duration, and procedure for claiming the warranty are specified on the warranty certificate or with the product. The warranty does not limit the consumer’s statutory rights arising from nonconformity of the goods.

18. COMPLAINTS AND CONTACTING THE SELLER

Consumers may submit a complaint regarding an order, delivery, payment, service, or the seller’s conduct to online@polzela.com or by mail to SIREKAR nogavice d.o.o., Cvetlična ulica 3, 3313 Polzela. Please include your contact information, order number, a description of the problem, and your desired solution.

The seller shall record the complaint, address it without undue delay, and notify the consumer of the progress or resolution. Specific statutory time limits for claiming nonconformity apply regardless of this general complaint procedure.

19. DISCOUNT COUPONS

Coupons are time-limited and subject to the terms and conditions listed with each offer. The customer must enter the code in the designated field before submitting the order. The discount will be applied only if the coupon is valid and all published terms and conditions are met. The number of coupons that can be used per order and the ability to combine them with other discounts are specified in the terms and conditions of each individual coupon.

20. EVALUATIONS, OPINIONS, AND RECOMMENDATIONS

User ratings and reviews are intended for sharing experiences. The seller may remove content that is offensive, illegal, obviously false, misleading, promotional, or unrelated to the product before it is published, but will not remove reviews simply because they are negative.

If a review is marked as “verified,” the seller has taken reasonable and proportionate steps to verify that it was submitted by the person who purchased or used the product. For reviews without this designation, the seller does not guarantee that they were submitted by actual buyers.

By submitting content, the user grants the seller a non-exclusive, unlimited right to use such content for publication and promotion, without any time or territorial restrictions, while respecting personality rights, copyrights, and personal data protection regulations.

21. COPYRIGHT

The text, photographs, graphics, trademarks, and other content on Polzela.com are the property of the seller or other rights holders. Personal and non-commercial use of the website is permitted. Copying, modifying, publishing, distributing, or otherwise using the content for commercial purposes without the prior permission of the rights holder is prohibited.

22. LIMITATION OF LIABILITY

The seller strives to provide accurate, complete, and up-to-date information and to ensure the secure operation of the online store. The seller is not liable for temporary disruptions or damages resulting from circumstances beyond its reasonable control, provided that it has acted with due care. This provision does not limit or exclude any liability that cannot be limited or excluded under applicable law, nor does it affect the consumer’s statutory rights.

Links to third-party websites are provided to facilitate access to information. The seller is not responsible for the content or operation of these sites, unless otherwise required by law.

23. OUT-OF-COURT DISPUTE RESOLUTION

SIREKAR nogavice d.o.o. does not recognize any provider of out-of-court consumer dispute resolution (IRPS) as competent to resolve a consumer dispute that a consumer might initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS).

Consumers can obtain information about the IRPS system and the list of service providers on the website of the relevant ministry of the Republic of Slovenia. This does not affect the consumer’s right to bring a dispute before the competent court.

24. APPLICABLE LAW

The law of the Republic of Slovenia applies to these contracts. If a consumer has his or her habitual residence in another country, the choice of Slovenian law does not deprive him or her of the protection afforded by the mandatory provisions of the law that would apply in the absence of such a choice.

If any provision of these terms and conditions is invalid or unenforceable, this shall not affect the validity of the remaining provisions. In the event of a conflict between these terms and conditions and mandatory laws, the mandatory laws shall prevail. These general terms and conditions are effective as of the 27th. 8. 2026.

APPENDIX 1: FORM FOR EXERCISING THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT (FORM OP)

Please fill out and submit this form only if you wish to withdraw from the contract. Use of this form is not mandatory.

Recipient	SIREKAR nogavice d.o.o., Cvetlična ulica 3, 3313 Polzela, Slovenia; online@polzela.com
Statement	I/We (*) hereby notify you that I/we (*) am/are withdrawing from the contract for the sale of the following goods:
Goods
Ordered on (*) / Received on (*)
Name of the consumer(s)
Consumer(s)’ Address
Signature of the consumer(s)	Only if the form is submitted in paper form.
Date

(*) Delete as appropriate.